Linda Salamin

I worked remotely for years as part of an international team for a multinational medical device company. Our team's job was to draft information leaflets for surgeons and patients regarding a specific implant. The team was cross-functional and international, with only a small percentage of us being native English speakers. We communicated via Teams, chat, and email. The content we drafted was highly technical and precise. The instructions for surgeons were just that: step-by-step instructions...

We know that readers skim content for information. Helping them locate information through organization, easing the cognitive burden through writing in Plain English, and ending with a clear call to action CTA produces emails that get answers. Let's break down the parts of an action email and share an example. First, how an email should be organized. Subject line: the reason for writing in 3-5 words Introduction : states the purpose in 2-3 sentences Body : divided by information blocks ...

Introduction: Why Intercultural Agility Matters Now Imagine a global project team that brings together colleagues from four generations and five continents. One team member is a Baby Boomer who values careful planning, formal presentations, and structured meetings. Another is a Millennial who thrives on collaboration and informal dialogue. A Gen Z colleague prefers fast responses on instant messaging platforms, peppered with visual cues and emojis. The team’s senior leader, meanwhile, is Gen...